ywkkl Terms and Conditions

1 Definitions and Introduction

These terms and conditions ("Terms") form a legally binding agreement between ywkkl and any person using the ywkkl platform ("User" or "you"). The key terms used in these Terms are defined below:

• "Platform" — The ywkkl website, mobile version and all associated services.
• "Account" — A user's registered profile, including wallet balance and gaming history.
• "Wager" or "Bet" — Participation in any game or sports event using real money.
• "Deposit" — Adding funds to an account via bKash, Nagad or Rocket.
• "Withdrawal" — Taking funds out of an account.
• "Bonus" — Promotional funds or free spins provided by ywkkl.

ywkkl operates a safe and reliable online casino and betting platform for players in Bangladesh. These terms have been established to ensure fair and transparent use of that service.

2 Account Registration

Every individual wishing to create an account on ywkkl must meet the following conditions:

2.1 Eligibility Requirements

• You must be 21 years of age or older.
• You must provide a valid and active mobile number.
• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, complete and up to date.

2.2 Identity Verification

ywkkl reserves the right to verify a user's identity at any time. A National ID (NID) or other identity document may be requested if needed. Withdrawals may be placed on hold until the verification process is complete. Providing false information will result in account cancellation.

3 Age Restriction

ywkkl is for users aged 21 and above only. Use of this platform by minors is strictly prohibited.

A request to parents and guardians — please ensure that no minor in your family is able to use this platform. We are committed to child protection.

4 Account Security

It is your responsibility to keep your account secure. Please follow the guidelines below:

• Use a strong and unique password that has not been used on any other site.
• Never share your login details with anyone else.
• Avoid logging in over public Wi-Fi or on someone else's device.
• Always log out after using your account.

Report any unauthorised access to your account to our support team immediately. ywkkl will not be liable for any loss resulting from a user's negligence. However, ywkkl uses SSL encryption and advanced security technology on its own systems to keep your information safe.

5 Deposits and Withdrawals

5.1 Deposit Conditions

• Deposits must be made only from the account holder's own payment method.
• Depositing on behalf of a third party is strictly prohibited.
• Deposited funds are added to the account instantly. If any issue arises, please contact support.

5.2 Withdrawal Conditions

• Identity verification must be completed before a withdrawal can be made.
• Withdrawals will not be approved if the wagering requirements on bonus funds have not been met.
• Withdrawals will be made to the same payment method used for the deposit.
• ywkkl may temporarily place a withdrawal on hold if unusual activity is suspected.

6 Bonuses and Promotions

ywkkl offers various types of bonuses. Each bonus has its own terms which must be read carefully.

6.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. To receive this bonus:

• An active bonus offer must be available at the time the bonus is claimed.
• To withdraw bonus funds, the combined deposit and bonus amount must be wagered 15 times.
• There will be a set time limit for meeting the wagering requirements, which will be communicated at the time the bonus is activated.
• The bonus can be claimed only once.

6.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly — only winnings that become withdrawable after the specified wagering requirements are met may be taken out.
• ywkkl may change or cancel any bonus offer at any time at its discretion.
• If a bonus is claimed fraudulently, it will be cancelled and the account may be suspended.
• More than one bonus cannot be claimed from the same household, device or IP address.

6.3 VIP Program

The ywkkl VIP Program has three tiers. Tiers are advanced through regular play:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback and additional benefits.
• Gold: Up to 1.2% weekly cashback and exclusive offers.

Each VIP tier has its own bonus terms, which will be displayed in the account dashboard.

7 Betting and Game Rules

All games and sports betting on ywkkl are governed by the following general rules:

7.1 Game Operation

• The outcome of all games is determined by a certified Random Number Generator (RNG).
• If a technical error occurs during a game, that round will be considered void and the wagered amount will be refunded.
• ywkkl is not responsible for issues caused by a loss of internet connection.

7.2 Maximum Win Limit

Each game and bonus category may have a maximum win limit. This limit will be stated on each game's page or in the bonus terms. Winnings beyond the limit may be adjusted automatically.

7.3 Disputed Results

If there is any dispute over a game result, server logs and game history will be considered as final evidence. Contact us via 24/7 live chat or email to raise a dispute.

8 Prohibited Activities

Participation in any of the following activities is strictly prohibited and will result in immediate account cancellation:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system, such as artificially cycling bets (bonus whoring).
• Money laundering or transacting with illegally obtained funds.
• Hacking, spreading viruses or attempting to undermine the security of the platform.
• Using bots, automation software or artificial intelligence to influence game outcomes.
• Colluding with other players (collusion).
• Obscene, discriminatory, or offensive behavior on the platform.
• Operating an account in the name of or on behalf of a third party.

9 Responsible Gaming

ywkkl firmly believes in responsible gaming. Gambling is for entertainment — not a solution to financial problems.

• You can set your own deposit limits.
• You can temporarily close your account (self-exclusion) at any time.
• You have the ability to view a summary of your gaming history and spending.
• If you notice signs of gambling addiction, contact support immediately.

For more details, please read our Responsible Gaming page.

10 Privacy & Data Protection

ywkkl places the utmost importance on protecting your personal information. Our detailed policy on data collection and use is outlined on our Privacy Policy page.

10.1 Data Collection

We collect necessary information during registration, transactions, and use of the platform. This information is used to verify user identity, improve services, and prevent fraud.

10.2 Data Sharing

Your personal information is never sold to third parties. However, information may be provided to relevant authorities when required by legal obligation or for fraud investigation purposes.

10.3 Cookies

Our platform uses cookies to function properly and to improve the user experience. By continuing to use the site, you are considered to have consented to the use of cookies.

11 Limitation of Liability

To the extent permitted by applicable law, ywkkl is not liable for the following:

• Losses caused by a user's internet connection being interrupted.
• Unauthorized access to an account due to a user's negligence or carelessness.
• Delayed transactions due to technical errors, though we will work to resolve them promptly.
• Delays caused by external factors (such as payment gateway failures).
• Financial losses incurred by a user as a result of normal game outcomes.

In all circumstances, ywkkl's maximum liability will be limited to the total amount of the relevant transaction.

12 Account Closure & Suspension

12.1 Closure at the User's Request

You may request to close your account at any time through our support team. Before the account is closed, all pending bonus wagering requirements must be fulfilled and any withdrawable funds must be withdrawn.

12.2 Closure at ywkkl's Initiative

ywkkl may suspend or cancel an account under any of the following circumstances:

• Violation of terms and conditions.
• Failure to verify identity or provision of false information.
• Fraudulent or suspicious activity.
• Extended period of inactivity.
• Legal or regulatory reasons.

12.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account may be marked as inactive. A maintenance fee may be applied to inactive accounts. Prior notice will be sent by email regarding this matter.

13 Changes & Amendments

ywkkl reserves the right to modify these terms and conditions at any time. When changes are made:

• This page will be updated and the "Last Updated" date will change.
• For significant changes, users will be notified by email or via a notice on the platform.
• Continued use of the platform after changes have been made will be considered as acceptance of the new terms and conditions.

It is therefore in your interest to visit this page regularly. If you do not agree to changes in the terms and conditions, please request to close your account.

14 Contact Us

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali — via the chat button on the platform.
• Email: [email protected]

We operate all activities in accordance with Bangladesh Standard Time (BST, UTC+6).